Help Center

DoorstepDiva is a marketplace that connects clients with vetted beauty professionals — BeautyPros. You browse pros and services, pick a time and a location, and pay securely at confirmation. DoorstepDiva handles the booking, the payment and the after-care; the BeautyPro delivers the treatment.

Three options, and the price adjusts to match: at your home (mobile visit), at the BeautyPro's own studio or residence, or in a partner salon chair. Each pro lists the locations they support on their profile, and you choose one during booking.

Hair, makeup, nails, skincare, lashes and brows, bridal and event preparation, plus wellness treatments such as massage. Browse the full, current list on the Services page — availability varies by city and by pro.

Set aside a clean, well-lit spot with a power outlet and access to water. Remove old polish or makeup if the service needs a bare start, have a couple of clean towels ready, and tell your pro in advance about allergies, sensitivities or pets.

Open Book a visit or a BeautyPro's profile, choose the service and location, pick a date and time, add your address and any notes, then confirm. Payment is taken at confirmation and you get an instant confirmation with your pro's details.

Cancel 24 hours or more before the start time and you are refunded in full. Cancel inside 24 hours and a 50% late fee is retained, with the remainder refunded. If the BeautyPro or DoorstepDiva cancels, you always receive 100% back. Prepaid credit is returned to your balance first, then any remaining amount goes back to your card.

Yes. Open the booking in your dashboard and request a new time. Rescheduling more than 24 hours ahead is free; inside 24 hours it is treated as a late change and the same 50% policy can apply if your pro cannot accommodate it.

Message them from the booking first; traffic and parking are the usual cause. If they are more than 20 minutes late with no contact, contact support through the Contact page and we will either rebook you or refund the visit in full.

Authorised means the payment is reserved on your card. Captured means the funds were taken after the visit went ahead. Payout scheduled and Payout settled describe the money moving on to your BeautyPro. You can follow all four steps on the payout timeline in your dashboard.

All major credit and debit cards through Stripe, plus wallet payments such as Apple Pay and Google Pay where your device supports them. DoorstepDiva credit and gift cards are applied before your card is charged.

At confirmation. The full amount is taken when your booking is confirmed so your slot is held, and the receipt is emailed to you immediately. Any refund follows the cancellation policy.

Yes — you can add a tip after the visit from the booking in your dashboard. Tips go to your BeautyPro in full; no commission is taken from them.

Every purchase, subscription change and order sends a branded receipt from notify.doorstepdiva.com. The same history is listed in your dashboard, so you can re-check any amount without digging through email.

We email you and retry. A failed booking payment leaves the slot unconfirmed until it clears, and a failed subscription payment puts the plan in a past-due state; commissions revert to the standard rate if it stays unpaid. Update the card in your dashboard to fix it immediately.

Go to Gift cards, choose $50, $100 or $200, and pay by card. The code is issued as soon as the payment clears and can be forwarded to the recipient by email.

Use the Check balance tab on the Gift cards page and enter the code — no sign-in needed. Once a card is redeemed into an account, the balance also shows in the dashboard sidebar.

Enter the code under Redeem a code and the value is added to your account as DoorstepDiva credit. Credit never expires, carries no dormancy fee and is spent automatically on your next booking or shop order before your card is charged.

Gift cards themselves are not refundable once the code has been issued, but the credit is fully usable on any service or product. If a booking paid with credit is cancelled, the credit returns to your balance.

Browse Shops, filter by category or search, then add products to your bag and check out. Products from several shops can travel in the same bag; each shop fulfils its own items.

Your dashboard lists every order with its current status and the shop handling it. Confirmation and status emails are also sent to the address on your account.

Unopened products can be returned within 14 days of delivery. For hygiene reasons, opened cosmetics cannot be returned unless they arrived damaged or faulty — send us a photo through the Contact page and we will resolve it with the shop.

Create an account, choose the pro path, then submit your licence, insurance and identity documents plus a short portfolio. Verification is usually finished within a few business days, after which your profile can go live.

Plans run from $29 to $199 a month and the commission DoorstepDiva takes falls as the plan rises — from 15% down to 5%. Commission is deducted from the pro's side of each booking, never added to the client's price. Plan changes are prorated immediately and the new commission rate applies to bookings from that moment.

Funds are authorised at booking and captured once the visit is complete. The payout is then scheduled and settles to your bank account on the normal Stripe schedule. Every step is visible on the payout timeline in your studio.

Beyond plan placement, you can buy a Featured placement ($49) or Pro of the Week ($99) from your studio. Complete profiles with portfolio images, clear pricing and fast replies also rank higher in the directory.

Your plan stays active until the end of the paid period, then your account reverts to the standard commission rate and premium placement stops. Existing bookings are unaffected and your profile stays online.

Use email and password or Continue with Google on the sign-in page. If a password reset email has not arrived within a few minutes, check spam — our mail is sent from notify.doorstepdiva.com.

Open your dashboard and edit your profile. Changing your default address does not change bookings that are already confirmed — update those on the booking itself so your pro sees the new location.

Yes. Ask us through the Contact page and we will remove your account and personal data, keeping only what tax and payment law requires us to retain. See the Privacy Policy for the full detail.

Every pro passes the Diva Standard: licence and identity verification, insurance checks, portfolio review and ongoing monitoring of ratings and complaints. Read the full process on The Diva Standard page.

Pros bring sanitised tools, single-use items where required, and clean linens or disposable covers. Anything that cannot be properly disinfected between clients must be single-use.

Use the Contact page and mark the message urgent, or report it directly from the booking. Safety reports are reviewed first; we can suspend an account immediately while we investigate.

Tell us within 48 hours of the visit. Depending on what happened we will arrange a touch-up, a partial refund or a full refund, and we follow up with the BeautyPro so it does not recur.