Safety & Trust Policy

Our commitment

Beauty services happen in personal spaces — a client's home, a pro's residence or a partner salon. This policy sets out the standards both sides agree to so every visit feels safe.

BeautyPro vetting

Before a pro takes a single booking on DoorstepDiva they must pass:

• Identity verification
• Licence and certification checks for every service they list
• Portfolio review and a craft assessment
• Confirmation of active liability insurance
• Ongoing review of client ratings and reported issues

In-home visit standards

• Pros arrive within the agreed window and introduce themselves before setting up
• Services are limited to what was booked; extras must be agreed in writing in the app
• Clients keep the workspace accessible, ventilated and well lit
• Either party may end a visit that feels unsafe, without penalty
• Recording of any kind requires the other party's explicit consent

Hygiene and product safety

• Tools are sanitised between clients and single-use items are discarded
• Products must be within date and stored appropriately
• Patch tests are recommended 24–48 hours before chemical treatments
• Clients must disclose allergies, skin conditions, pregnancy and medications
• Pros may decline a service where a health risk is disclosed

Payments and account protection

• Pay only through the platform — off-platform payments are unprotected
• Card details are handled by our payment processor, never stored by us
• Refunds and late-cancellation fees follow the published cancellation policy
• Never share your password or one-time login codes with anyone

Zero tolerance

The following result in immediate removal from the platform:

• Harassment, discrimination or threatening behaviour
• Any sexual conduct or solicitation
• Attending a visit under the influence of alcohol or drugs
• Theft, property damage or breach of a client's privacy
• Falsified licences, insurance or reviews

Reporting an incident

• In an emergency, contact your local emergency services first
• Report the incident through your booking in the app or via our contact form
• We acknowledge safety reports within 24 hours
• Accounts may be suspended while an investigation is under way
• Serious matters are escalated to the relevant authorities

Reviews and transparency

Reviews may only be left by clients who completed a paid booking. We remove fake, incentivised or retaliatory reviews, and repeated manipulation results in account removal.