Privacy Policy
How we protect and use your personal information.
Last updated: 1 February 2026 • Questions: privacy@doorstepdiva.com
Information we collect
We collect the information needed to run bookings, payments and safety checks on the marketplace.
- Personal information: name, email address and phone number
- Service address, so a BeautyPro can reach you
- Payment information, processed securely by our payment provider
- Profile photos, service preferences and booking history
- Usage information: app activity, device information and IP address
- Location data, only with your permission
How we use your information
- Service delivery: connecting you with BeautyPros and running appointments
- Payment processing: taking payment, paying out pros and handling refunds
- Communication: confirmations, reminders and important account notices
- Personalisation: recommending services and pros that fit your preferences
- Safety and security: verifying identities and preventing fraud
- Improvement: analysing usage so we can make the platform better
Information sharing
We may share information in these circumstances — and never sell it.
We never sell your personal information to third parties.
- With BeautyPros: your name, contact details and service preferences for a booking
- Service providers: payment processing, analytics and hosting partners
- Legal requirements: when required by law or to protect rights and safety
- Business transfers: in the event of a merger, acquisition or sale of assets
Data security
- TLS encryption for all data in transit
- Row-level access controls on our databases
- Regular security reviews and dependency updates
- Staff training on data protection
- No card details stored on our own servers
Cookies and tracking
We use cookies and similar technologies to:
You can control cookies through your browser settings. See our Cookie Policy for the full breakdown.
- Remember your preferences and keep you signed in
- Provide personalised content and recommendations
- Analyse platform usage and performance
- Improve security and prevent fraud
Your rights and choices
- Access: request a copy of your personal data
- Correction: update inaccurate or incomplete information
- Deletion: request removal of your personal data
- Portability: request your data in a portable format
- Opt out: unsubscribe from marketing communications
- Restriction: limit how we use your information
Children's privacy
Our services are intended for people aged 18 and over. We do not knowingly collect personal information from children under 18, and will delete it promptly if we discover it. Services for minors require parental consent and supervision, as set out in our Disclaimer.
International data transfers
Your information may be processed in countries other than your own. Where that happens we make sure appropriate safeguards are in place to protect your privacy rights.
Third-party links
The platform may link to third-party websites or services. We are not responsible for their privacy practices — review their policies before sharing personal information.
Policy updates
We may update this Privacy Policy from time to time. Significant changes will be announced by email or in the app. Continued use of the service after a change means you accept the updated policy.
Contact us
- Email: privacy@doorstepdiva.com
- Post: DoorstepDiva Privacy Team
- Or use the contact form on this site